Resident FAQ

You need to be at least 18 years old to submit a rental application. If you are 18 or older, click here to use our online portal for submitting an application.

Yes, but we advise against it. We understand that you may not have time to view the property. In this case, you could arrange for a friend or family member to view the property on your behalf.

It's important to see the property instead of only looking at the photos. The photos serve as an approximate representation. Applicants should preview the property to check whether the property matches their expectations and needs.

If you choose to sign a lease without viewing the property, please keep in mind the lease is a binding legal contract, and you’ll be expected to fulfill the terms of the lease. You won’t be able to change your mind once you sign the lease.

Click here to view our available listings. You can submit a showing request on any of the properties on this list. Simply provide your ideal date and time, and we will generally approve the request within the same business day. Our goal is to make sure you'll find your dream home.

Yes, you have to sign a lease online or offline by appointment. The majority of our properties come with a 12-month lease. It states the responsibilities of both sides covering the whole tenancy period.

Security deposits are generally equal to one months' rent. This amount may be increased if your application has credit or income risk factors. You’ll need to pay the full amount before moving in, however we work with a third-party company to offer optional deposit-free leases for a small monthly fee.

Your rent is due on the first day of every month. We offer a variety of payment options.

• Pay online. Click here to access the system. Use the Tenant portal to view your account balance as well.
• Mail the rent directly to our office. Don't forget to indicate your address and unit number on the money order memo.
• Deliver your rent payment to the office during business hours, or use the dropbox on the north side of the building for after hours. Don't forget to indicate your address and unit number on the money order memo.
• Automatic withdrawal from your bank or credit card. Keep in mind, bank withdrawals are free to you, but credit card payments will have an additional 2.99% processing fee assessed to your account.

Please note that cash payments aren't accepted due to security and tracking reasons.

Rent increases usually happen after the lease term expiration. Of course, it isn't always increased. Our analysis accounts for the property owner's requests and relevant market conditions.

Our resident benefit package allows for one late fee waiver per term. Beyond that, we aren't able to waive any late rent fees. Our late charge policy complies with Fair Housing Laws, meaning we treat all tenants equally.

Immediately contact our office or your resident care specialist. Failing to contact could lead to a notice to “pay or vacate” and potentially an eviction.

Yes, but every roommate age 18 or older needs to apply and be approved. They can do this by submitting an application online. After filling out the application and paying the application fee, we will run them through our screening process. Assuming they are approved, we will send out a lease for them to sign. Only once they have signed the new lease may they move into the property. Skipping any of these steps violates the lease and could lead to termination. Also, each city and each individual property will have maximum occupancy rules, and these must also be adhered to.

Emergencies threaten human lives and/or cause property damage. For example, a burst pipe flooding the home and a broken heater during the cold season are definitely emergencies.

The pet policy is specific to each property and also depends on the terms in your lease agreement. If you already have an approved pet and you want to add an extra one, please call our office first to complete the animal application process. We will process every request separately depending on the lease terms. We also adhere to Fair Housing Laws regarding service animals and emotional support animals. These requests are handled through a different process than pet requests.

No, you would violate the lease agreement terms. It's possible to install new locks, but you will need to submit a repair request and be granted approval to do so. In most cases, the cost to change a lock will be your responsibility, however, our approved contractors will need to complete the work.

This is subject to the terms in your lease, however, if there's a need to enter the property, we'll notify you beforehand. The only exception to this may be to provide immediate relief in the instance of an emergency or to verify a complaint about illegal activity taking place on the property. Routine and requested maintenance is preferably carried out at a time scheduled by you.

Yes, all the tenants are required to have renter’s insurance before moving in. Your renter’s insurance policy is provided for you as part of our resident benefit package.